Support

Questions, TestFlight access, bug reports, and feedback can be sent to heart-rate-insights-support@jenny.media.

Helpful details to include

Your iPhone or iPad model and iOS or iPadOS version.
Whether you are using sample data or Apple Health data.
Which screen or chart you were viewing.
What you expected to happen and what happened instead.
A screenshot if it does not include sensitive information you prefer not to share.

FAQ

Does the app diagnose health conditions?+

No. Heart Rate Insights is for personal review of heart-rate patterns. It does not provide medical advice, diagnosis, or treatment.

Why does the app ask for Apple Health access?+

The app needs permission to read heart-rate data. If workout filtering is enabled, it may also use workout information to help separate workout-related readings from day-to-day patterns.

Can I use the app without Apple Health data?+

The app can show sample data for exploration before you grant access. Personal charts, Local AI answers, and reports require Apple Health heart-rate readings on your device.

Where does Local AI run?+

Local AI runs on supported iPhones and iPads after you install the optional on-device model. It uses local app data and can make mistakes, so double-check important answers.

How do PDF and CSV exports work?+

Exports are created only when you choose them. PDF reports are meant for readable sharing, while CSV files are better for raw readings and spreadsheet review.

How do I report a privacy concern?+

Email heart-rate-insights-privacy@jenny.media with the details of your concern.