Support
Questions, bug reports, and feedback can be sent to heart-rate-insights-support@jenny.media. Heart Rate Insights is available on the App Store.
Helpful details to include
- Your iPhone or iPad model and iOS or iPadOS version.
- Whether you are using sample data or Apple Health data.
- Which screen or chart you were viewing.
- What you expected to happen and what happened instead.
- A screenshot only after cropping out or hiding heart-rate values, health information, and other personal details.
Email support is not public
Email messages leave your device and may be processed or retained by mail providers. Before sending, remove Apple Health exports, heart-rate values, health screenshots, and other personal details. Describe the problem using sample data when possible.
Public bug reports and ideas
For non-sensitive bug reports and feature ideas, you can review known issues or open a public GitHub issue. GitHub issues are visible to everyone, so do not include heart-rate data, health screenshots, or other personal information.
FAQ
No. Heart Rate Insights is for personal review of heart-rate patterns. It does not provide medical advice, diagnosis, or treatment.
The app needs permission to read heart-rate data. If workout filtering is enabled, it may also use workout information to help separate workout-related readings from day-to-day patterns.
The app can show fictional sample data before you grant access, including Daily, Insights, Patterns, Explore, reports, and the AI prompt workflow. Your personal results require Apple Health heart-rate readings on your device.
Not automatically. Heart Rate Insights creates a question and chart summaries for you to review. No AI runs inside the app. Copy and Share remain disabled until you review the package and acknowledge that it may leave your device. The receiving service's privacy policy applies after you share it.
Explore lets you compare date ranges or parts of the day and look more closely at unusual weeks. Level shows changes in your usual heart rate; Rhythm shows changes across the day; Spread shows how widely readings vary. These chart names do not describe a heart-rhythm diagnosis. Open a week to compare it with nearby weeks and the previous 28 days. Patterns looks for longer-term changes and shows which readings and data checks support each result.
Median is the middle heart-rate value after the relevant daily or hourly summaries are ordered. The typical range shows where most eligible summaries fell. Coverage shows how much recorded data supports a result; eligible-day counts show how many days have enough readings to be included. The app uses these as descriptive summaries, not medical thresholds.
Open Reports & Export near the bottom of Daily or under Data & Privacy in Settings. PDF reports are designed for readable sharing, while CSV files contain spreadsheet-ready readings for the range you select. Files are created only when you choose.
Email heart-rate-insights-privacy@jenny.media with the details of your concern.